Returns & Cancellation
📜 Returns, Refunds & Cancellation Policy – The Nut Basket
At The Nut Basket, we strive to deliver premium quality products. However, if you are not satisfied with your purchase, we offer a return and refund process under the following terms.
🔄 Returns & Cancellation
- Orders can be cancelled before they are dispatched.
- Once an order is shipped, cancellation will not be possible.
- Returns are accepted only for valid reasons approved by our support team.
❗ Valid Reasons for Returns
You may request a return or replacement if:
- You receive a damaged or defective product
- The product is expired or of poor quality
- You receive a wrong item (different from your order)
📦 Return Conditions
- Return requests must be raised within 7 days of delivery
- Products must be:
- In original condition
- Unused and unopened
- With original packaging intact
- Along with the invoice/bill
- Replacement is subject to product availability
📩 How to Request a Return
To initiate a return, please email us at:
Include the following details:
- Order ID
- Product name
- Clear images of the product (including packaging & batch details)
- Description of the issue
👉 Request must be raised within 3 days of receiving the product
💰 Refund Policy
- Once we receive the returned product, it will be inspected by our team
- You will be notified about the approval or rejection of your refund
💳 Online Payments
- Refunds will be initiated within 5 working days after approval
- The amount will reflect in your account within 7–14 working days, depending on your bank/payment provider
💵 Cash on Delivery (COD)
- You will need to provide:
- Bank account details or cancelled cheque
- Refund will be processed within 3 working days after approval
⏳ Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider (it may take time to reflect)
- Contact your bank for processing updates
If the issue still persists, contact us at:
📧 info@thenutbasket.com